Digital channels for attraction and hiring generation Z: Research results from Serbia

Authors

  • Jelena Lukić Nikolić Modern Business School, Belgrade, Serbia
  • Snežana Lazarević College of Sports and Health, Belgrade, Serbia

DOI:

https://doi.org/10.5937/bizinfo2301017L%20

Keywords:

human resource management, recruitment, Generation Z, digital channels, digital economy

Abstract

The aim of this paper is to point out on the key digital channels for attraction and hiring Generation Z. During 2021 and 2022 a total of 339 members of Generation Z that study economics, finance, management, and marketing in Serbia participated in research. Results showed that the largest number of members of Generation Z use digital channels during job seeking, such as social networks (Instagram, Facebook, Twitter, LinkedIn), job boards, online reviews, and company websites. Furthermore, results showed that only a small number of members of Generation Z are oriented toward employment agencies, student and youth employment organizations, career centers at faculties, radio, TV, and career magazines. Generation Z is entering the labor market and employers should consider its characteristics and expectations if they want to be adequately prepared to attract, hire, and retain members of this generation.

Downloads

Download data is not yet available.

References

Alkier, R., & Perić, G. (2021). Utjecaj društvenih mreža na odabir turističke destinacije: primjer destinacija Kvarner. Journal of Economics, Management and Informatics, Bizinfo (Blace), 12(2), 215-229. https://doi.org/10.5937/bizinfo2102215A

Bencsik, A., Horváth-Csikós, G., & Juhász, T. (2016). Y and Z Generations at Workplaces. Journal of Competitiveness. 8(3), 90-106. https://doi.org/10.7441/joc.2016.03.06

Benítez-Márquez, M. D., Sánchez-Teba, E. M., Bermúdez-González, G., & Núñez-Rydman, E. S. (2022). Generation Z Within the Workforce and in the Workplace: A Bibliometric Analysis. Frontiers in Psychology, 12:736820. https://doi.org/10.3389/fpsyg.2021.736820

Brkljač, M., Berjan Bačvarević, B., & Džamić, V. (2022). Digitalization, innovations and corporate social responsibility, Ecologica, 29(106), 178-184. https://doi.org/10.18485/ecologica.2022.29.106.6

Cappelli, P. (2019). Your Approach to Hiring Is All Wrong. Harvard Business Review. Retrieved July 6, 2022, from https://hbr.org/2019/05/your-approach-to-hiring-is-all-wrong

Chomatowska, B., Janiak-Rejno, I., Strugala, A., & Zarczynska-Dobiesz, A. (2022). Generation Z in the Labour Market – Contestation or Adaptation? European Research Studies Journal, 25(1), 991-1003.

Demir, K. A., Döven, G., & Sezen, B. (2019). Industry 5.0 and human-robot co-working. Procedia Computer Science, 158, 688-695. https://doi.org/10.1016/j.procs.2019.09.104

Dessler, G. (2020). Human Resource Management. Harlow: Pearson Education Limited.

Dobrowolski, Z., Drozdowski, G. & Panait, M. (2022). Understanding the Impact of Generation Z on Risk Management - A Preliminary Views on Values, Competencies, and Ethics of the Generation Z in Public Administration. International Journal of Environmental Research and Public Health, 19(7): 3868. https://doi.org/10.3390/ijerph19073868

Dospinescu O., Anastasiei B., & Dospinescu N. (2019). Key Factors Determining the Expected Benefit of Customers When Using Bank Cards: An Analysis on Millennials and Generation Z in Romania. Symmetry. 11:1449. https://doi.org/10.3390/sym11121449

Dündar, G. İ., Tüzüner, V. L. & Atay, S. E. (2020). Covid-19, from the perspectıves of human resourcepractıces and employees. In: D. Hıdırlıoğlu, S.S. Aktuğ, O. Yılmaz (Eds.), Covid-19 and new business ecosystem (pp. 153-173). Ankara: Gazi Kitabevi.

Đuričanin, J., Gašić, M., Veličković, J., & Pavlović, N. (2021). Advertising on Facebook social network. Journal of Economics, Management and Informatics BizInfo (Blace), 12(2), 171-181. https://doi.org/10.5937/bizinfo2102171D

Employ (2022). 2022 Job Seeker Nation Report. Retrieved July 6, 2022, from https://www.jobvite.com/wp-content/uploads/2022/03/JSN-2022-3-25.pdf

Fromm, J., & Read, A. (2018). Marketing to Gen Z. The Rules for Reaching this Vast and Very Different Generation of Influencers. AMACOM, American Management Association.

Gallup (2017). State of the American Workplace Report. Retrieved July 5, 2022, from https://www.gallup.com/workplace/238085/state-american-workplace-report-2017.aspx

Gilch, P. M., & Sieweke, J. (2021). Recruiting digital talent: The strategic role of recruitment in organisations’ digital transformation. German Journal of Human Resource Management, 35(1), 53-82. https://doi.org/10.1177/2397002220952734

Grow, J. M., & Yang, S. (2018). Generation-Z Enters the Advertising Workplace: Expectations Through a Gendered Lens. Journal of Advertising Education, 22(1), 7-22. https://doi.org/10.1177/1098048218768595

HireHive (2022). Talent Acquisition Trends 2022. Retrieved July 7, 2022, from https://www.hirehive.com/guides/talent-acquisition-trends-2022.pdf

IsoTalent (2022). The Bootstrapper’s Guide to 2022 Hiring Trends. Retrieved July 5, 2022, from https://assets.websitefiles.com/61c2028bfdd84f7ab5ebc270/62292160360a148392ea5273_Hiring_Trends.pdf

Karacsony, P., Izsák, T., & Vasa, L. (2020). Attitudes of Z generations to job searching through social media. Economics and Sociology, 13(4), 227-240. https://doi.org/10.14254/2071-789X.2020/13-4/14

Kiesewetter, J. (2019). Research: Gen Z’s Favorite Places to Look for Jobs. Retrieved July 12, 2022, from https://yello.co/blog/research-gen-zs-favorite-places-to-look-for-jobs/

Klikauer, T. (2022). A Global Guide to Human Resource Management. Managing Across Stakeholders. London and New York: Routledge, Taylor & Francis Group.

Koop, A. (2021). How Gen Z employment levels compare in OECD countries. World Economic Forum. Retrieved July 10, 2022, from https://www.weforum.org/agenda/2021/03/gen-z-unemployment-chart-global-comparisons/

Lin, Y., Ahmad, Z., Shafik, W., Khosa, S. K., Almaspoor, Z., Alsuhabi, H., & Abbas, F. (2021). Impact of Facebook and Newspaper Advertising on Sales: A Comparative Study of Online and Print Media. Computational intelligence and neuroscience, 5995008. https://doi.org/10.1155/2021/5995008

Lukić Nikolić, J. (2021). Angažovanost zaposlenih sa organizacionim ponašanjem i menadžmentom ljudskih resursa. Beograd: Visoka škola modernog biznisa.

Manatal (2021). 8 Top Channels to Recruit Generation Z Using a SaaS for Recruitment. Retrieved July 7, 2022, from https://www.manatal.com/blog/top-channels-genz-saas-recruitment/

Maurer, B. (2016). What HR Should Know About Generation Z. Retrieved July 8, 2022, from: https://www.shrm.org/resourcesandtools/hr-topics/talent-acquisition/pages/what-hr-should-know-about-generation-z.aspx

Nguyen Ngoc, T., Viet Dung, M., Rowley, C., & Pejić Bach, M. (2022). Generation Z job seekers’ expectations and their job pursuit intention: Evidence from transition and emerging economy. International Journal of Engineering Business Management, 14, 1-13. https://doi.org/10.1177/18479790221112548

O’Boyle, C., Atack, J., & Monahan, K. (2017). Generation Z enters the workforce. Generational and technological challenges in entry-level jobs. Deloitte Insights.

Oncioiu, I., Anton, E., Ifrim, A. M., & Mândricel, D. A. (2022). The Influence of Social Networks on the Digital Recruitment of Human Resources: An Empirical Study in the Tourism Sector. Sustainability, 14, 3693. https://doi.org/10.3390/su14063693

Paggi, R., & Clowes, K. (2021). Managing Generation Z. How to Recruit, Onboard, Develop, and Retain the Newest Generation in the Workplace. Fresno, California: Quill Driver Books.

Rodrigues, D., & Martinez, L. F. (2020). The influence of digital marketing on recruitment effectiveness: a qualitative study. European Journal of Management Studies, 25(1), 23-44. https://doi.org/10.1108/EJMS-09-2020-002

Schroth, H. (2019). Are you ready for Gen Z in the workplace? California Management Review, 61(3), 5–18. https://doi.org/10.1177/0008125619841006

Schwieger, D., & Ladwig, C. (2018). Reaching and Retaining the Next Generation: Adapting to the Expectations of Gen Z in the Classroom. Information Systems Education Journal, 16(3), 45-54.

Spitzer, B., Vernet, A., Soderstrom, C., & Nambiar, R. (2013). Using digital tools to unlock HR’s true potential. Capgemini Consulting.

Yello (2019). The 2019 Yello Recruiting Study: Meet Generation Z. Retrieved July 7, 2022, from https://yello.co/resource/white-paper/generation-z-recruiting-study/

Workplace Institute at Kronos Incorporated (2019). Full Report: Generation Z in the Workplace. Kronos Incorporated.

Downloads

Published

2023-06-30

How to Cite

Lukić Nikolić, J., & Lazarević, S. (2023). Digital channels for attraction and hiring generation Z: Research results from Serbia. BizInfo (Blace) Journal of Economics, Management and Informatics, 14(1), 17–23. https://doi.org/10.5937/bizinfo2301017L