EMPLOYEE SATISFACTION IN HOTEL INDUSTRY: THE CASE OF HOTEL RADAN IN PROLOM BANJA

Goran Perić; Sandra Dramićanin; Branislav Sančanin

doi:10.5937/bizinfo1902025P

Authors

Goran Perić Belgrade Business Academy for Applied Studies, Blace Department, Serbia https://orcid.org/0000-0001-7954-7663
Sandra Dramićanin University of Kragujevac, Faculty of Hotel Management and Tourism in Vrnjačka Banja, Serbia
Branislav Sančanin Union – Nikola Tesla University Belgrade, Faculty of Management, Sremski Karlovci, Serbia

DOI:

https://doi.org/10.5937/bizinfo1902025P

Keywords:

employee satisfaction, factors, service, hotel industry

Abstract

Employees or human resources play a central role in the hotel industry. The quality of hotel employees’ work depends primarily on their job satisfaction. This has directed the subject of the research in this paper to examine the key factors of employee satisfaction in the hotel industry. The survey was conducted using a questionnaire-based test method at the Radan Hotel in Prolom Banja, on a sample of 75 subjects. The most important finding of the research relates to the identification of key factors of employee satisfaction, the most important of which are the working environment of employees, interpersonal relations and communication of management with employees, as well as to the fact that there is not statistically significant influence between demographic variables of respondents and factors of employee satisfaction. Implications, research limitations and suggestions for future research are presented.

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