Occupational stress indicators in the hotel industry: the case of housekeeping and front office employees
Keywords:occupational stress indicators, front office, housekeeping, hotel, Serbia
The hospitality sector is plagued by a serious problem called employees’ stress, which is a very important issue for both employers and employees. Although addressing and reducing stress is a noble goal, the nature and indicators of employees’ stress in the hospitality industry are not fully understood. For that reason, the aim of the paper is to determine which of the above factors indicates the occurrence of stress among hotel housekeeping and front office staff. The research was conducted in hotels in the Republic of Serbia, among front office and housekeeping employees. A total of 175 valid questionnaires were collected. The obtained results showed that three analyzed occupational stress indicators (Factors intrinsic to the job, Home, and work interface, and Organizational structure and climate) significantly influence job stress. On the other hand, there was no found significant influence of Management roles, Relationships with other people, and Career and achievement on job stress.
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